Frequently Asked Questions

Orders & Delivery

How long does delivery take?

Standard delivery takes 3–5 business days. Express delivery options are available at checkout. See our Delivery & Shipping page for full details.

Do you ship internationally?

Yes, we ship to most countries. Delivery times and costs vary by destination and are calculated at checkout.

Can I track my order?

Yes. Once your order has been dispatched you'll receive a confirmation email with a tracking link.

Returns & Refunds

What is your returns policy?

We accept returns within 30 days of delivery for items in their original condition. Personalised items cannot be returned unless faulty. See our full Returns & Refunds policy.

My order arrived damaged — what do I do?

We're sorry to hear that. Please contact us at hello@ateliergifts.com with your order number and a photo of the damage and we'll make it right.

Personalised Gifts

How do I personalise a gift?

Simply add the item to your cart and enter your personalisation details (name, date, message) on the product page before checking out.

Can I see a preview before ordering?

Where available, a preview will be shown on the product page. If you have any questions about how your personalisation will look, please contact us before ordering.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay and Google Pay.

Is my payment information secure?

Yes. All payments are processed securely. We never store your card details.